General Terms and Conditions
Effective from: January 7, 2026 until withdrawal
1. Data of the Service Provider
These General Terms and Conditions (hereinafter: GTC) contain the conditions for using the tour guide and tourism services available on the budapestpersonalguide.com website operated by Zsuzsa Héjja Sole Proprietor (hereinafter: Service Provider).
- Name: Zsuzsa Héjja e.v.
- Registered Seat: 1135 Budapest, Hungary
- Tax Number: 68392877-1-41
- Registration Number: 51681560
- E-mail: info@budapestpersonalguide.com
2. Subject of the Service
The Service Provider offers personalized, private tour guide services, sightseeing tours, and related tourism programs in Budapest and its surroundings through the Website. Detailed descriptions are available on the Website.
3. Conclusion of Contract
3.1. Services can be ordered by filling out the booking form, via e-mail, or telephone consultation.
3.2. The contract is concluded when the Service Provider confirms the Client's request in writing (e-mail), and the parties agree on the date, content, and fee.
4. Fees and Payment
4.1. Fees are indicated on the Website or in a specific price offer. Prices do not include VAT (AAM status - 0% VAT).
4.2. Payment methods: Cash on site, Bank transfer, or Online bank card payment (Stripe).
5. Cancellation Policy
Free Cancellation: In case of cancellation more than 1 month (30 days) prior to the start time of the tour, the Client has no payment obligation, and any prepayment will be refunded in full.
Cancellation Fee: If cancellation occurs within 1 month (30 days) prior to the start of the tour, or in case of a "no-show", the Service Provider is entitled to the full service fee, and no refund will be given.
6. Liability
The Service Provider ensures high-quality tours but cannot accept liability for physical safety or personal property (e.g., accidents, theft). Participation is at one's own risk.
7. Complaint Handling
Complaints may be submitted to info@budapestpersonalguide.com. The Service Provider will respond within 30 days.
8. Closing Provisions
For issues not regulated here, Hungarian laws (Ptk.) shall apply.